Satisfaction Guarantee
We've always been committed to driving down costs so you have more to invest. That's why we've lowered the price of online listed equity trade commissions to US$0.¹
We also believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund your eligible fee or commission related to your request and work with you to make things right.² You won't find that kind of promise everywhere—but you will find it here.
Questions about the Satisfaction Guarantee²
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We'll refund fees or commissions included in:
The Charles Schwab Hong Kong Pricing Guide for Individual Investors.If for any reason you are not satisfied, we'll refund the previous quarter's program fee for Schwab Wealth Advisory™.
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While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. If you have questions on whether the guarantee applies to any particular fee, please call a Schwab investment professional for assistance.
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You can call a Schwab investment professional at +852-2101-0511. Or, if you work with a Schwab Financial Consultant, you can contact your consultant.
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Refund requests must be received within 90 days of the date the fee was charged.
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Funds will be credited to the account charged within approximately four weeks of a valid request.
Start investing
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Start investing in the U.S. markets today.
Have more questions? We're here to help.
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CallNew customers
+852-2101-0511
Monday-Friday, 9:00 am to 6:00 pm (HK Time)Existing customers
+852-2101-0500
Monday 5:30 am – Saturday 1:00 pm (HK Time) -
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Visit usCharles Schwab, Hong Kong, Ltd.
Room 3401, 34th Floor, Gloucester Tower,
The Landmark, 15 Queen's Road Central, Central, Hong KongOffice hours
Monday-Friday, 9:00 am to 6:00 pm (HK Time)